cancellations & no shows

out of respect for both my time and my guests time, I ask for 48 hours notice for all cancellations / rescheduling of appointments.

cancellations with 48 hours notice or less, will result in a 50% charge of your scheduled services to your card on file. cancellations with 24 hours notice or less, will result in a 100% charge of your scheduled services to your card on file. no shows will result in a 100% charge of your scheduled services to your card on file.

I understand life happens, emergencies happen, unexpected things pop up - it happens to me too! please maintain open communication as I value both my time & yours immensely!

​

running late

please arrive on time to your appointment to ensure the best experience possible! I understand things like traffic, parking, etc. can be unpredictable - please give a courtesy call if you are anticipating running late & I will do the same for you!

I have roughly a 10 minute buffer with all appointments - if you are more than 10 minutes late this may result in modifying the services I am able to offer and you will still be charged for the services scheduled. if I am unable to modify your appointment while maintaining the end goal in mind, I may respectfully ask that we reschedule and a no show charge will apply.

if I am able to move forward with your service and we are pushed beyond our scheduled time together, a late fee will be applied.

​

deposits

all deposits are non refundable - this includes new client deposits and service deposits. deposits are to be applied towards the service day of and may be forfeited in the event of rescheduling. 

​

service adjustments and refunds

refunds are not offered on services. 

my goal with every visit is a fully satisfied guest! I do my best to set realistic expectations with our time together to ensure the end goal is exactly what you are expecting, and hopefully much much more! your results are a direct reflection of your hydration level and home care routine. should you have challenges with your results after our time together I ask you notify me within 7 days of your visit.